Client Service Delivery Analyst - Compliance & Board Advisory Operations

$44,000 - $76,500/Yr

Unclassified - Denver, CO

Full-time - Entry Level

Hybrid - Denver, CO

1,001-5,000 employees

About the position

The Client Service Delivery Analyst - Compliance & Board Advisory Operations plays a crucial role within Nasdaq's Operations team, focusing on crafting Director and Officer & Board Evaluation Questionnaires. This position is designed to provide day-to-day client support by understanding each client's unique needs and delivering timely consultative services. The analyst will be responsible for generating comprehensive analytical results from the questionnaires, as well as performing digital transcription and editing tasks. The team collaborates closely with various internal stakeholders to identify client opportunities and ensure client success. As part of Nasdaq, a leading global provider of trading, clearing, exchange technology, and public company services, the analyst will contribute to a diverse portfolio of solutions that empower customers to implement their business vision confidently. The Compliance and Board Advisory team is composed of corporate governance experts, technology specialists, and attorneys, working together to integrate digital solutions for governance. This role offers the opportunity for continuous professional development, the freedom to recommend process efficiencies, and the resources to prioritize wellness, including yearly bonuses and global equity programs.

Responsibilities

• Design Assessments and Questionnaires on the native EnGauge platform
• Compile analytical reports using the Microsoft Office Suite and Adobe PDF tools
• Perform digital transcription, editing, and reporting of assessments & questionnaires
• Supervise client project tasks and interactions through a customer relationship management (CRM) system
• Interact & assist clients through phone and email as needed

Requirements

• Bachelor's degree
• At least 1-2 years of experience in a formal business setting with B2B client experience
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, etc.)
• Proficiency in Adobe Suite
• Superb attention to detail and accuracy, particularly in formatting documents, proofreading, and client communication
• Maintain confidentiality of client information
• Computer savvy with the ability to learn new technologies quickly
• Ability to communicate timely status updates to colleagues
• Good interpersonal communication and comfort collaborating with team members
• Dedication to carry out all company policies and procedures
• Upbeat, enthusiastic work ethic with an interest in working within an outstanding company culture

Nice-to-haves

• Experience in copywriting, editing, publishing, proofreading, or similar capacity
• Experience in corporate governance or with C-Suite Executives
• Experience with Director & Officer Questionnaires or other high-level Corporate Governance projects
• Familiarity with Salesforce or similar CRM tools
• Experience with project management tools such as Wrike or Monday
• Sophisticated skills in Microsoft Office, particularly in Word & Excel
• Advanced skills in Adobe / iNET Comparison

Benefits

• 401(k) program with 6% employer match
• Employee Stock Purchase Program with 15% discount
• Student loan repayment program up to $10k
• Company paid life and disability plans
• Generous paid time off
• Comprehensive medical, dental and vision coverage
• Health spending account with employer contribution
• Paid flex days to support mental wellbeing
• Gym membership discounts
• Hybrid home/office schedule (for most positions)
• Paid parental leave
• Fertility benefits
• Paid bereavement leave
• Company gift matching program
• Employee resource groups
• Paid volunteer days
• Education Assistance Program
• Robust job skills training and Professional development opportunities