Client Service Manager - Entry Level - San Diego, CA

$54,180 - $92,880/Yr

Siemens - San Diego, CA

Full-time - Entry Level

San Diego, CA

Machinery Manufacturing

About the position

The Client Service Manager at Siemens is responsible for managing a portfolio of service agreements, ensuring financial performance and customer satisfaction. This role involves developing trusted relationships with customers, creating service delivery plans, and balancing on-site interactions with back-office responsibilities. The position aims to improve service agreement retention and drive financial targets while leveraging the company's service and product offerings.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer's business goals, leveraging the company's entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills
• Attend Sales to Service Operations and Solutions to Service Operations handover meetings
• Onboard new service agreements with customers and employees
• Estimate and propose small, quoted service projects and on-call service
• Manage the setup and configuration of the Service Portal
• Review information in the Service Portal with customers, such as services performed, invoices, offerings, and inspection documentation
• Provide internal support for Sales Executives, Operations Managers, and Service Coordinators.

Requirements

• High school diploma or state-recognized GED
• On-the-job experience working within the Building Technology industry
• Engineering Fire Alarm systems
• NICET Level 1 certification required within 12 months
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice-to-haves

• NICET Level II preferred
• Associate degree from a two-year/technical college or bachelor's degree
• Demonstrated experience in the building technology industry.

Benefits

• Health and wellness benefits
• Annual incentive target of 5% of base salary