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Brown And Caldwell - Salt Lake City, UT
posted about 2 months ago
About the position
The Client Service Manager (CSM) at Brown and Caldwell is a strategic role focused on business development and client service within the Food and Beverage sector. This position involves managing and growing compliance, permitting, site investigation, and remediation work for multiple client accounts. The CSM is expected to generate significant revenue from environmental, water resource, and engineering projects while maintaining exceptional relationships with clients. The role is fully remote with an option to work from any of the company's 30 offices and requires about 30% travel.
Responsibilities
- Lead and create sustainable business development and delivery capabilities for the sector.
- Establish industry leadership for Brown and Caldwell services among the food and beverage sector.
- Develop personal relationships with target client's key personnel, and in areas of sector growth.
- Maintain exceptional client relationships while navigating and aligning the client's organization with BC's team of experts and resources.
- Serve as a key leader in client organization associations, and professional engineering circles.
- Lead and contribute to the firm's marketing, sales and overall business success.
- Establish personal relationships with competitors/contractors, particularly in those areas of sector growth.
- Ensure successful and profitable delivery of projects partnering with internal project, design, and risk management teams, along with other enterprise groups.
- Participate in base business, growth, sales and planning processes.
- Build and sustain a collaborative culture and environment that truly demonstrates client service, technology, innovation, professionalism, and teamwork.
- Assist in recruiting staff to maintain growth - this includes identification of key performers who will help increase capabilities to correlate with the market.
- Advise on career development of staff - identify high potential performers/leaders.
- Provide technical oversight and support on environmental projects.
- Lead commitment to non-financial goals, such as leveraging across company for marketing, project delivery, and support systems.
Requirements
- Proven track record of marketing, winning, and executing projects in the Food and Beverage sector.
- Ability to generate and sustain significant revenue from environmental, water resource, and engineering projects.
- Exceptional relationship management skills with clients at local and national levels.
- Experience in navigating and aligning client organizations with internal teams.
- Strong leadership skills in client organization associations and professional engineering circles.
Nice-to-haves
- Experience in compliance, permitting, site investigation, and remediation work.
- Familiarity with environmental projects and technical oversight.
Benefits
- Flexible work schedule
- Remote work options
- Collaborative and supportive work environment
