Client Service Manager (FX Swaps)

$120,000 - $160,000/Yr

LMAX Group

Full-time - Mid Level

About the position

The Client Service Manager for FX Swaps at LMAX Group is responsible for overseeing client operations and support within the FX HedgePool division. This role focuses on enhancing client relationships, ensuring seamless execution of currency transactions, and driving operational excellence in a fast-paced environment. The position involves managing the onboarding process for new members, collaborating with product and systems teams on key projects, and utilizing analytical skills to improve processes and efficiency.

Responsibilities

• Oversee the daily operation of currency transactions over FX HedgePool's platform, ensuring seamless execution for members.
• Interact daily with buyside members, bank trading desks, and prime brokers to maximize volumes and efficiency of FX HedgePool matching and other transactions.
• Serve as the primary interface between clients and FX HedgePool's Product teams, ensuring alignment between operational needs and tech solutions.
• Manage the end-to-end onboarding process for new members, ensuring compliance with regulatory requirements and creating a smooth experience.
• Take on leadership or support roles in key projects, such as product development initiatives and enhancing IT systems.
• Utilize analytical skills to complete complex data analysis, identify patterns, and propose improvements.
• Ensure accurate and timely management of documentation related to financial institutions, supporting audits and regulatory reviews.

Requirements

• Strong background in supporting currency trading desks, with specific experience booking and settling swap transactions for multi-account, buyside entities.
• Proven experience in leading or supporting complex projects, ideally involving product development, technology, legal, and/or compliance teams.
• Familiarity with translating regulatory requirements into practical operating procedures and working on automation solutions.
• Proficient in data analysis and able to communicate insights clearly to both clients and colleagues; knowledge of Python, R, and/or MATLAB is highly desirable.
• Deep understanding of currency trading, particularly the relationship between interest rates and currency rates, as well as market risks in spot and forward currency positions.
• Experience working with IT teams on system requirements, testing, and managing information security audits.
• Excellent rapport with clients, strong communication skills, and a service-oriented approach to managing relationships.

Nice-to-haves

• Experience with FX workflows for 'real money' managers and prime brokers is highly desirable.

Benefits

• 25 days PTO
• Generous funding pot for training courses and conferences
• Pension: 401K
• Private medical, dental, and vision coverage
• Life insurance
• TriNet Platform
• Wellness contribution program with access to ClassPass
• Plumm Platform
• Five volunteering days