Arthur J. Gallagher - Oklahoma City, OK
posted 29 days ago
As a Client Service Manager at Gallagher, you will play a pivotal role in delivering exceptional customer service within our small business division. This position is designed for individuals who are passionate about building strong relationships with clients and are eager to collaborate with the sales team to achieve shared goals. You will be responsible for guiding clients through a range of issues, from simple inquiries to more complex challenges, ensuring that they receive the best possible solutions in a timely manner. Your leadership will be crucial in the renewal process, where you will secure existing business and drive the sale of additional services and lines of coverage. In this role, you will nurture relationships with key stakeholders in client organizations, including day-to-day representatives and decision-makers. You will also mentor your team members, fostering a culture of continuous learning and development through transparent feedback and strong talent development practices. Conducting periodic audits to ensure compliance with standards and service levels will be part of your responsibilities, as will maintaining accurate client and policy data within the Gallagher system. You will leverage Gallagher's technology to enhance productivity and quality while effectively managing multiple competing priorities. This position requires a resilient and adaptable mentality, especially in the face of shifting priorities. You will be expected to develop professional relationships with both internal and external partners, demonstrating your eagerness to collaborate with all Gallagher teams and employees. Your contributions will not only impact the clients you serve but also the overall success of Gallagher's mission in the risk management landscape.