Client Service & Product Support Specialist - Tax and Payroll Services

$32,906 - $66,706/Yr

ADP - Maitland, FL

Full-time - Entry Level

Maitland, FL

Professional, Scientific, and Technical Services

About the position

ADP is hiring a Client Service & Product Support Specialist Tax. In this role, you will provide consistent, high-quality tax service to ADP clients. Your responsibilities will include tax deposits and filing, as well as serving as ADP's frontline for solving clients' challenges, which encompasses issue resolution, answering questions, and assisting clients through various communication channels such as phone, email, or chat. You will thrive in a metrics-driven environment, balancing your workload while handling back-to-back inquiries and focusing on what is important. This position offers the opportunity for job satisfaction by being the key person who makes a difference in our clients' day. ADP is a global leader in human resources technology, providing the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and more. The company prides itself on cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has received recognition as a global Best Places to Work and has been awarded for its diversity, equity, and inclusion efforts. As a Client Service & Product Support Specialist, you will be expected to assist clients with tax deposits and filing, manage inquiries from state and federal agencies, and build relationships with clients to exceed their expectations in every interaction. You will leverage your knowledge of ADP products and services to provide solutions and recommendations to clients and ADP leadership.

Responsibilities

• Assist clients with tax deposits and filing.
• Manage inquiries from state and federal agencies.
• Help clients solve problems by taking a broad perspective to resolve issues and provide solutions.
• Build relationships with clients using phone, email, and chat to exceed client expectations.
• Communicate clearly and quickly to summarize problems and explain solutions.
• Troubleshoot and resolve payroll and tax issues in a timely and professional manner.

Requirements

• At least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
• Clear and easy communication style, both over the phone and in writing.
• Proficient in using Microsoft Office tools, including Outlook, Word, and Excel.
• Excellent analytical and time management skills.
• Military experience is recognized and valued.

Nice-to-haves

• At least three years of Payroll Tax experience is preferred.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off