Client Service Representative I

Part-time,Full-time - Entry Level

Remote - Pittsburgh, PA

Ambulatory Health Care Services

About the position

The Client Service Representative I plays a crucial role in enhancing customer relationships within the healthcare industry. This position involves responding to customer inquiries, resolving issues, and providing education about lab processes, all while maintaining a high standard of service. The role offers opportunities for professional growth through training and development, as well as a clear career path within the organization.

Responsibilities

• Answer and resolve telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate, and courteous manner.
• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests, and complaints competently and courteously.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner to resolve all issues and concerns.
• Provide education and guidance to clients about lab processes.
• Escalate issues as appropriate to keep supervisor informed of client concerns, problems, or deviations from established procedures.
• Perform other duties as assigned to meet the business needs or customer requirements.

Requirements

• One (1) year of customer service and/or related health care experience is required.
• High School Diploma or Equivalent is required.
• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
• Proficiency in basic computer skills (Word, Excel, Outlook).
• Ability to multi-task and work in a fast-paced environment.
• Strong organizational skills.
• Ability to analyze and solve problems.
• Good listening skills.
• Ability to maintain a professional and tactful manner in stressful situations.
• Ability to deal with client information in a confidential manner.

Nice-to-haves

• Previous related health care experience preferred.

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!