Client Service Representative I

$38,043 - $52,645/Yr

Quest Diagnostics - Denver, CO

Part-time,Full-time - Entry Level

Remote - Denver, CO

Ambulatory Health Care Services

About the position

The Client Service Representative I role at Quest Diagnostics is essential for fostering strong relationships with customers and ensuring their inquiries are handled with care and efficiency. This position involves responding to customer requests, providing education about lab processes, and maintaining accurate records, all while contributing to the overall positive experience of clients. The role offers opportunities for professional growth through training and development, making it a vital part of the company's commitment to employee advancement.

Responsibilities

• Answer and resolve telephone inquiries/requests initiated by customers or prospective customers promptly and courteously.
• Use proper telephone etiquette and available resources to respond to customer inquiries, requests, and complaints competently.
• Troubleshoot inquiries and follow up with customers on unresolved issues.
• Complete all required documentation associated with handling calls and maintain accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner to resolve all issues and concerns.
• Provide education and guidance to clients about lab processes.
• Escalate issues appropriately to keep supervisors informed of client concerns or deviations from established procedures.
• Perform other duties as assigned to meet business needs or customer requirements.

Requirements

• One (1) year of customer service and/or related health care experience is required.
• High School Diploma or Equivalent is required.
• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
• Proficiency in basic computer skills (Word, Excel, Outlook).
• Ability to multi-task and work in a fast-paced environment.
• Strong organizational skills.
• Ability to analyze and solve problems.
• Good listening skills.
• Ability to maintain a professional and tactful manner in stressful situations.
• Ability to deal with client information in a confidential manner.

Nice-to-haves

• Previous related health care experience preferred.

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!