Client Service Representative (Overnight)

$39,520 - $43,680/Yr

VCA Animal Hospitals - Loomis, CA

Full-time - Entry Level

Loomis, CA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Client Service Representative at VCA Loomis Basin Veterinary Clinic plays a crucial role in providing exceptional customer service during overnight shifts. This position involves assisting clients and their pets during emergencies, ensuring a compassionate and empathetic approach to care. The representative will be part of a dedicated team in a 24/7 emergency and specialty veterinary hospital, contributing to a supportive and rewarding workplace environment.

Responsibilities

• Greeting visitors
• Answering telephones
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Answering questions regarding services and cost
• Managing medical records, charts, reports and correspondence

Requirements

• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people
• Proven decision-making skills
• Ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• Ability to lift up to 40 lbs.
• Exposure to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Nice-to-haves

• Previous experience in a veterinary hospital

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation/sick days
• 401(k)
• Generous employee pet discounts
• Mental health resources