Client Service Representative - P&C Licensed

$45,157 - $45,157/Yr

TEKsystems - San Antonio, TX

Full-time - Entry Level

Remote - San Antonio, TX

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As a Client Service Representative at TEKsystems, you will serve as the frontline ambassador for the company, ensuring exemplary service to policyholders. Your role involves addressing inquiries related to insurance policies, documenting customer interactions, and collaborating with teammates to meet service targets. This position requires a strong understanding of insurance products and compliance standards, as well as excellent communication skills.

Responsibilities

• Address policyholder service inquiries via phone and email, such as certification, billing, policy modifications, etc.
• Document all customer interactions clearly and accurately in our systems.
• Meet case volume targets as set by Service Leadership.
• Exhibit professionalism in all phone and email communications.
• Acquire in-depth knowledge of product, processes, and compliance standards.
• Collaborate with teammates via phone, email, and Slack to fulfill service requests and exchange knowledge.

Requirements

• Active/current P&C insurance license and commercial lines experience.
• 2 years' experience in sales or adjacent customer-facing role, preferably in financial services, healthcare, or other regulated industry.
• Excellent communication skills, characterized by clarity and assertiveness.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)