Client Service Representative - Part-Time

About the position

Pony Express Veterinary Hospital is truly where compassion meets excellence! Whether our patients have paws, claws, or hooves, we care for them like our own. At our core, we are passionate animal lovers who happen to be highly skilled small, mixed and equine veterinary professionals. We love all our patients like our own, and everything we do is about caring for them in the best possible way. We train, we learn, we evolve, and we focus on how to help them live the longest, happiest, healthiest life possible. Here, our patients and clients only get our best, every single time. We love this community in Xenia, and we are deeply inspired by the love that our community shares with its animals. Here, it doesn't matter how big or small our patients are, since our passions know no size. At Pony Express, we are always here to protect and treat them with the highest level of care.

Responsibilities

• Answers incoming telephone calls by the third ring using proper telephone etiquette.
• Operates a multiple-line telephone system.
• Follows established clinic guidelines for communicating with clients.
• Handles basic questions regarding hospital services, fees, and animal care.
• Uses active-listening skills to obtain necessary medical and personal information from clients.
• Relays medical instructions and informs clients about hospital policies.
• Welcomes clients and patients to the practice and makes them comfortable.
• Schedules outpatient, surgical, hospitalized patient, and boarding appointments.
• Accurately enters and retrieves records and reports.
• Promotes the practice to persons inquiring about the practice, fees, and products/services.
• Adheres to all hospital policies, standards, and procedures.
• Retrieves and re-files medical records accurately and promptly.
• Enters all charges into the computer and double-checks entries.
• Accepts payments from clients and performs end-of-day procedures.
• Assists staff with cleaning and straightening the public areas of the practice.

Requirements

• Education equivalent to the completion of the 12th grade.
• Knowledge of general office practices and procedures, receptionist duties, and telephone techniques.
• Demonstrated ability to perform clerical work with speed and accuracy.
• Experience assembling patient records and accurately entering information.
• Ability to complete assigned tasks in the time allotted without direct supervision.
• Demonstrated ability to show empathy toward clients and treat animals with respect.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Ability to lift objects weighing 40 pounds without assistance.
• Ability to stay on task and work energetically for entire shift.

Nice-to-haves

• Knowledge of veterinary medical terminology and procedures.
• General computer skills.
• Ability to type 45 words per minute.
• At least two years' recent experience in an office or medical environment.

Benefits

• 401k with 100% employer match of 1st 3%
• Eligibility to participate in Employee Stock Option Program when launched.
• PTO, FLEX and Paid Holidays.
• EAP Wellness and access to Betterhelp.com.
• Pet care discounts.
• Scrub allowance.