Client Service Representative Supervisor - Houston River Oaks

Brobston Group - Houston, TX

Full-time

Houston, TX

About the position

The Client Service Representative Supervisor at Houston River Oaks is responsible for overseeing the daily operations of the Boutique's customer service functions. This role involves ensuring exceptional customer service, managing the POS system, and collaborating with the Boutique Management to maintain operational excellence.

Responsibilities

• Oversee the POS System, Aftersales, Client Service, Phone Communication, Cash Integrity, Inventory Control, and Loss Prevention.
• Assist in managing all areas of Boutique operations as needed.
• Ensure each customer receives outstanding service by providing a friendly and welcoming environment.
• Accurately and efficiently ring on registers and maintain all cash and media at the registers.
• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and transferring calls.
• Assist in packing or wrapping customers' merchandise.
• Manage all customer exchanges or returns in partnership with Boutique Leadership Team.
• Communicate customer requests and feedback to management.
• Complete all opening and closing procedures including securing all cash and receipts.
• Maintain orderly appearance of register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Provide support when needed to the selling floor.
• Participate in all inventories.
• Help solve problems and make informed suggestions that affect the service and productivity of the cashwrap area.
• Train, coach, and manage all stock associates in execution of operational tasks, safety and security, policy and procedures.

Requirements

• 3+ years of retail cashiering experience, with a luxury background preferred.
• Ability to work a full-time schedule including various hours/days including nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organization, and follow-through skills.
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel, as needed.