Client Service Representative

Computer Sciences Corporation - Springfield, IL

Full-time - Entry Level

Springfield, IL

Merchant Wholesalers, Durable Goods

About the position

The Client Service Representative role at CSC involves providing exceptional service to business clients in a professional environment. This position focuses on handling customer inquiries, managing portfolios, and ensuring client satisfaction through effective communication and problem-solving. The role is full-time, with a standard schedule of Monday to Friday, and offers a supportive environment for growth and development.

Responsibilities

• Receive inbound and make outbound business customer calls
• Provide excellent customer service to both internal and external clients
• Follow up and through with all customer interactions
• Respond promptly to customer inquiries over the phone or electronically
• Organize the workflow to meet customers' timeframes and demands
• Recommend process improvements where applicable
• Data entry of client information, electronic filing and retrieval of documents
• Navigate quickly between multiple databases accurately
• Research and analyze legal documents
• Manage customer portfolios
• Maintain and grow existing customer business by providing outstanding service and recognizing and proactively offering appropriate services

Requirements

• Experience working in a call center, customer service, or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Excellent verbal and written communication skills
• Salesforce experience a plus

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off