Client Service Representative

Zelis Healthcare - Plano, TX

Full-time - Entry Level

Remote - Plano, TX

Professional, Scientific, and Technical Services

About the position

The Zelis Payments Client Service Representative plays a crucial role in providing support to clients regarding their payments and enrollment processes. This position is ideal for individuals who are passionate about customer service and problem-solving, and it serves as a potential entry point into various career paths within Zelis, including client support and management roles.

Responsibilities

• Handle incoming calls from provider clients to answer questions regarding their payments and enrollment.
• Resolve outstanding issues related to payments, including explaining electronic payment options.
• Assist providers in signing up for direct electronic funds transfer products and guide them through the registration process.
• Navigate Zelis platforms and processes efficiently to provide quick and thorough responses to clients with first call resolution.
• Build and maintain knowledge of Zelis Payments products and solutions.
• Understand and adhere to company policies and procedures, especially related to provider privacy.
• Maintain scheduled adherence and productivity throughout the shift.
• Consistently meet monthly stat expectations and attendance goals.
• Display a positive attitude.

Requirements

• Passion for customer service and helping people.
• Excellent telephone etiquette and verbal communication skills.
• Proficiency in problem-solving and basic troubleshooting.
• Computer proficiency and technical aptitude.
• Attention to detail.
• Consistent and reliable work ethic.
• Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
• Demonstrated resilience and resourcefulness in customer service situations.

Nice-to-haves

• Previous experience in a call center environment (not mandatory).

Benefits

• Hybrid and remote friendly work culture.
• Opportunities for career advancement within the company.