Client Service Representative

Banfield Pet Hospital - Glendale, CA

Full-time - Entry Level

Glendale, CA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Client Service Coordinator (CSC) plays a crucial role in managing the flow of clients and pets within the veterinary hospital. This position focuses on maximizing the productivity of the veterinary medical team while ensuring effective communication with both associates and clients. The CSC is responsible for coordinating care in a friendly and efficient manner, aiming to create a welcoming environment that encourages client retention and referrals.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize the productivity of the veterinary medical team.
• Ensure good communication with associates and clients.
• Coordinate the care of clients and pets in a welcoming manner.
• Influence clients to return and refer friends and family.

Requirements

• Strong communication skills.
• Ability to work in a fast-paced environment.
• Customer service experience.
• Organizational skills.

Nice-to-haves

• Experience in a veterinary or medical setting.
• Familiarity with pet care and services.

Benefits

• Health insurance
• Paid time off
• Employee discounts on services