Zelis - Saint Petersburg, FL
posted 25 days ago
Full-time - Entry Level
Remote - Saint Petersburg, FL
About the position
The Zelis Payments Client Service Representative is a key member of a supportive team dedicated to addressing client inquiries and concerns regarding payment processes and products. This role is ideal for individuals who are reliable, enjoy helping others, and excel at problem-solving. It serves as a potential entry point into various career paths within Zelis, including client support and management, making it a great opportunity for career growth.
Responsibilities
- Handle incoming calls from provider clients to answer questions regarding their payments and enrollment.
- Resolve outstanding issues related to payments, including explaining electronic payment options.
- Assist providers in signing up for direct electronic funds transfer products and guide them through the registration process.
- Navigate Zelis platforms and processes efficiently to provide quick and thorough responses to clients.
- Build and maintain knowledge of Zelis Payments products and solutions.
- Understand and adhere to company policies and procedures, especially regarding provider privacy.
- Maintain scheduled adherence and productivity throughout the shift.
- Consistently meet monthly stat expectations and attendance goals.
- Display a positive attitude in all interactions.
Requirements
- Passion for customer service and helping people.
- Excellent telephone etiquette and verbal communication skills.
- Proficiency in problem-solving and basic troubleshooting.
- Computer proficiency and technical aptitude.
- Attention to detail.
- Consistent and reliable work ethic.
- Comfort with MS Office applications such as Word, Excel, and PowerPoint.
- Demonstrated resilience and resourcefulness in customer service situations.
Nice-to-haves
- Previous experience in a call center environment (not mandatory).
Benefits
- Hybrid and remote-friendly work culture.
- Opportunities for career advancement within the company.
