Client Service Representative

LE013 Zelis Payments, Inc. - Boston, MA

Full-time - Entry Level

Remote - Boston, MA

About the position

The Zelis Payments Client Service Representative is a key member of a supportive team dedicated to addressing client inquiries and concerns regarding payment processes and products. This role is ideal for individuals who are passionate about customer service and problem-solving, providing an excellent opportunity to start a career in client support or management within Zelis. The position emphasizes reliability, a positive attitude, and the ability to learn quickly, making it suitable for those without prior call center experience.

Responsibilities

• Handle incoming calls from provider clients to answer questions regarding their payments and enrollment.
• Resolve outstanding issues related to payments, including explaining electronic payment options.
• Assist providers in signing up for direct electronic funds transfer products and guide them through the registration process.
• Navigate Zelis platforms efficiently to provide quick and thorough responses to clients with a focus on first call resolution.
• Build and maintain knowledge of Zelis Payments products and solutions, as well as company policies related to provider privacy.
• Maintain scheduled adherence and productivity throughout the shift.
• Consistently meet monthly stat expectations and attendance goals.
• Display a positive attitude in all interactions.

Requirements

• Passion for customer service and helping people.
• Excellent telephone etiquette and verbal communication skills.
• Proficiency in problem-solving and basic troubleshooting.
• Computer proficiency and technical aptitude.
• Attention to detail and reliability.
• Comfort with MS Office applications such as Word, Excel, and PowerPoint.
• Demonstrated resilience and resourcefulness in customer service situations.
• Bachelor's degree or equivalent work experience.