Client Service Representative

$35,360 - $41,995/Yr

Healthcare For Homeless - Baltimore, MD

Full-time

Baltimore, MD

Ambulatory Health Care Services

About the position

The Client Service Representative plays a crucial role in providing customer service to clients, staff, and visitors at Health Care for the Homeless. This position involves managing confidential information across various databases and systems, ensuring a smooth client experience from arrival to discharge. The representative is responsible for greeting clients, managing intake and discharge processes, scheduling appointments, and maintaining compliance with HIPAA regulations.

Responsibilities

• Greets clients and visitors upon arrival and routes them to the correct staff member.
• Manages the intake of clients, ensuring completion of baseline information and verification of patient demographics.
• Helps clients complete consents and verifies insurance status, updating necessary databases.
• Manages the client discharge process, including processing referrals and scheduling follow-up appointments.
• Schedules appointments for clients across multiple disciplines via in-person requests or phone calls.
• Documents all activities in the EMR to prepare medical records and billing information.
• Supports clinic team members to ensure smooth client workflow and excellent customer service.
• Handles phone calls according to policy, providing telephone triage and disseminating messages appropriately.
• Processes release of information requests while adhering to HIPAA and confidentiality requirements.
• Contributes to achieving department goals and adheres to policies and quality standards.

Requirements

• High School Diploma or GED required.
• One year of experience in Customer Service required.
• Experience working with people experiencing homelessness or from low-income backgrounds.
• Experience with computers and databases, preferably medical or insurance systems.
• Excellent customer service skills with clear verbal and written communication.
• Ability to maintain confidentiality in all circumstances.
• Ability to remain calm in high-pressure situations and provide clear direction.

Nice-to-haves

• Bilingual (Spanish) highly preferred.
• Security or de-escalation training preferred.
• High level of motivation, initiative, and responsibility.
• Ability to work with interdisciplinary teams.
• Flexibility and teamwork skills.

Benefits

• Sign on Incentive: $2,000