Client Service Senior Manager

JPMorgan Chase - Irvine, CA

Full-time - Mid Level

Irvine, CA

Credit Intermediation and Related Activities

About the position

The Client Service Senior Manager will lead a team of Client Service professionals within the Commercial Bank, managing a portfolio of moderate to complex clients. This role focuses on delivering exceptional service, driving change through innovation, and modernizing the client experience while ensuring adherence to established policies and deadlines.

Responsibilities

• Anticipate and manage work volumes, adhering to established policies and deadlines
• Collaborate with stakeholders to effectively resolve client issues / escalations
• Analyze and interpret client data to identify trends and develop department strategy
• Drive change initiatives, business strategy and technology enhancements programs
• Manage in dynamic, high-pressure environments and contribute to business resiliency planning
• Attract, develop and retain top talent
• Coach and engage to drive performance
• Evaluate team and individual performance to achieve business objectives
• Nurture diverse and inclusive work culture
• Build and maintain a culture of trust, transparency and integrity
• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
• Solicit feedback on product and service offerings to continuously adapt to the commercial banking landscape
• Ensure teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Requirements

• Comprehensive knowledge of Treasury Services and/or Custom Card products
• Data Analytics & Change Management experience, including presenting findings
• Ability to influence others without direct supervision
• Ability to provide quantifiable management reporting & present findings
• Project Management & Execution skills
• Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
• Strategic thinking with the ability to adapt to change
• Demonstrated team building skills and ability to work in a team environment
• 6+ years of client facing work experience
• Delivering Coaching and Feedback/People Management

Nice-to-haves

• Previous Team Management Experience
• Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience
• Google G suites / Microsoft Office adept

Benefits

• Opportunities for career and personal growth
• Participation in Business Resource Groups focusing on diversity and inclusion