Client Service Specialist (Teller)

Bank OZK • Kings Mountain, NC

400d

About The Position

The Client Service Specialist (Teller) at Bank OZK is responsible for building and nurturing professional relationships with customers by engaging in meaningful conversations about their financial needs and goals. This role involves processing financial transactions, promoting teamwork, and providing exceptional customer service while adhering to the bank's operational standards and compliance requirements.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred.
• 1+ year experience in customer service or similar roles required.
• Knowledge of bank products and services is essential.
• Ability to communicate effectively both verbally and in writing.
• Demonstrated critical thinking skills and attention to detail.

Nice To Haves

• Knowledge of online banking and mobile banking applications preferred.
• Cash handling experience preferred.

Responsibilities

• Cultivate professional relationships with customers and identify their financial needs.
• Utilize assessment tools to maintain detailed notes on customer interactions.
• Facilitate and process account transactions accurately and efficiently.
• Participate in morning huddles and team meetings.
• Open new accounts with documented management approval as needed.
• Ensure compliance with internal controls and operational procedures.
• Promote teamwork and assist colleagues as necessary.
• Resolve client concerns in a timely and professional manner.
• Support the bank's values and mission enthusiastically.
• Complete all essential training in a timely manner.

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED