Earthcam-posted about 1 year ago
Full-time
Upper Saddle River, NJ
Professional, Scientific, and Technical Services
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The Client Service Specialist at EarthCam is responsible for overseeing the entire customer lifecycle, ensuring a positive experience for clients. This role involves proactive engagement with customers, developing success plans, and maintaining accurate customer information. The specialist will support incoming help requests and track the problem-solving process to ensure timely resolutions while adhering to team KPIs for customer satisfaction and product adoption.
