Client Services Agent

Rise Services - Duluth, GA

Full-time - Entry Level

Remote - Duluth, GA

Social Assistance

About the position

The Client Services Agent at Acumen is responsible for providing exceptional customer service to clients, particularly individuals with disabilities and their families. This role involves enrolling clients, processing paperwork, and maintaining accurate data entry across multiple databases. The agent acts as a liaison between clients and various departments within Acumen, ensuring compliance with state and federal guidelines while fostering positive relationships with clients and stakeholders. The position requires flexibility in working hours, including occasional weekends and holidays, to meet client needs.

Responsibilities

• Support clients during their enrollment process
• Process related paperwork and manage electronic communication
• Accurate data entry using several databases simultaneously while meeting deadlines
• Establish, foster and grow relationships with clients and program contacts including third party organizations
• Understand and stay up to date on program rules, regulations and implementation needs
• Act as a communication liaison between the clients and across all Acumen's departments
• Provide accurate day-to-day support to clients, including receiving, researching and resolving inquiries
• Ensure compliance with all state and federal guidelines
• Develop strategies to support the growth of existing programs through marketing and community outreach
• Work collaboratively with other internal departments to address issues effectively
• Manage a fluctuating volume of calls and emails
• Provide effective customer service via calls and electronic communication
• Work flexible hours as established by the hiring manager, including weekends, weeknights, and holidays
• Perform other work-related duties as assigned

Requirements

• At least one year of experience with data entry
• Ability to work independently with limited supervision
• Effective communication skills
• Experience in customer service and/or client relations
• Ability to handle fluctuating inbound and outbound call volume
• Experience working with multiple applications simultaneously
• Knowledge of Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs
• Attention to detail and critical thinking skills
• Excellent organizational skills, time management, and task orientation
• Good interpersonal communication skills
• High school diploma or equivalent with some college preferred

Nice-to-haves

• Willingness to obtain certain state required certifications
• Ability to travel, including overnight(s), if required by program
• Maintain a valid driver's license and valid automobile insurance if required
• Able to provide a secure remote workspace with high-speed internet when applicable

Benefits

• Medical, dental and vision coverage
• Generous paid time off
• Incentive bonuses for qualifying employees