Client Services Application Developer D365 CE

Doyon Government Group - Burlington, MA

Full-time - Mid Level

Remote - Burlington, MA

Administrative and Support Services

About the position

The Client Services Application Developer role focuses on providing technical application consulting services for clients utilizing Microsoft Dynamics 365 (D365) across various modules such as Customer Service, Sales, and Field Service. This position encompasses full lifecycle services, including troubleshooting, issue resolution, and consulting services like release management and software quality assurance. The developer will work collaboratively within a team to design, customize, and implement solutions while ensuring excellent client service and relationship management.

Responsibilities

• Learn, utilize, and promote Arctic IT's Development Best Practices and Methodology.
• Deliver services included in implementation and lifecycle services subscription contracts.
• Resolve D365 support requests by providing superior support services as measured by ticket quality and overall client satisfaction.
• Assist with the D365 support queues and ensure timely movement of tickets through the support process.
• Translate business processes into platform capabilities.
• Develop components of the solution including application enhancements and custom reports.
• Customize CRM solutions using .NET, C#, JavaScript, and other technologies.
• Produce custom code for modifications using best practices.
• Create and modify SQL Server Reporting Services reports using SQL and FetchXML queries.
• Perform debugging and testing of all code and assist with client deployments.
• Provide timely and efficient services during implementation projects and enhancements.
• Track all tickets and activities within the internal support ticketing system.
• Utilize various means of support for issue resolution and encourage collaboration among peers.
• Participate in tasks relating to base configuration, data conversion, and user acceptance testing.
• Assist with end-user training for clients in various settings.
• Execute all phases of software development including design, development, and support.
• Contribute to current Arctic IT solutions and customizations.
• Manage solutions built by the team by merging changes to master source repositories.
• Complete project documentation such as Customization Specifications and User Acceptance Test Scripts.
• Participate in client meetings to gather business requirements and design solutions.
• Proactively work to improve existing support procedures and tools.
• Deliver exceptional customer service and ensure SLAs are met.
• Maintain high utilization percentage and achieve high client satisfaction.

Requirements

• Bachelor's Degree in Computer Science or related discipline.
• At least 3 years of experience developing in Microsoft Dynamics 365 CRM/CE solutions.
• Experience using source control repositories such as DevOps.
• Knowledgeable in Object Oriented Programming, Test Driven Development, and Software Design Patterns.
• Experience developing and writing code in custom environments (JavaScript, C#, T-SQL, FetchXML).
• Experience upgrading solutions for previous versions to newer releases.
• Experience developing reports with SQL Server Reporting Services.
• Skills in Microsoft SQL server, including SSRS and SSIS.
• Ability to manage time across multiple tasks and understand client CRM needs.

Nice-to-haves

• Experience with Microsoft Dynamics 365 ERP Solutions.
• Experience integrating Dynamics CRM/CE with various products and add-ins.
• Experience with Software-as-a-Service environments.
• Certifications in Dynamics 365 CRM/CE.
• Experience with Microsoft SharePoint, Power BI, and PowerApps.

Benefits

• Flexible work environment with remote options.
• Professional development opportunities.
• Health insurance coverage.
• Paid time off and holidays.