Client Services Application Developer D365 CE

Doyon Government Group - Fargo, ND

Full-time - Mid Level

Remote - Fargo, ND

Administrative and Support Services

About the position

The Client Services Application Developer role at Doyon Government Group focuses on providing technical application consulting services for clients utilizing Microsoft Dynamics 365 (D365) Customer Service, Sales, Field Service, and Power Platform. This position involves full lifecycle services, troubleshooting, and resolving issues related to configurations, data, and business processes. The developer will also engage in consulting services such as release management, software quality assurance, and client training, while ensuring excellent client service and strong relationship management.

Responsibilities

• Learn, utilize, and promote Arctic IT's Development Best Practices and Methodology
• Deliver services included in implementation and lifecycle services subscription contracts
• Resolve D365 support requests by providing superior support services
• Assist with the D365 support queues and ensure timely ticket resolution
• Translate business processes into platform capabilities
• Develop components of the solution including application enhancements and system integrations
• Customize CRM solutions using .NET, C#, JavaScript and other technologies
• Produce custom code for modifications using best practices
• Create and modify SQL Server Reporting Services reports
• Perform debugging and testing of all code
• Provide timely and efficient services during implementation projects
• Track all tickets and activities within the internal support ticketing system
• Utilize various means for issue resolution and encourage collaboration
• Participate in tasks relating to base configuration and testing
• Assist with end-user training in various settings
• Execute all phases of software development including design and support
• Contribute to current Arctic IT solutions and customizations
• Manage solutions built by the team using Microsoft DevOps
• Perform system performance enhancement activities as needed
• Complete project documentation such as Customization Specifications and User Acceptance Test Scripts
• Participate in client meetings to gather business requirements
• Proactively work to improve existing support procedures and tools
• Deliver exceptional customer service for support offerings
• Ensure Service Level Agreements (SLAs) are met
• Maintain high utilization percentage and achieve high client satisfaction
• Support Solution Architects and Management with various duties
• Obtain and maintain Dynamics 365 and other applicable Microsoft certifications

Requirements

• Bachelor's Degree in Computer Science or related discipline
• At least 3 years of experience developing in Microsoft Dynamics 365 CRM/CE solutions
• Experience using source control repositories such as DevOps
• Knowledgeable in Object Oriented Programming, Test Driven Development, and Software Design Patterns
• Experience developing and writing code in custom environments (JavaScript, C#, T-SQL, FetchXML)
• Experience upgrading solutions for previous versions to newer releases
• Experience developing reports with SQL Server Reporting Services
• Skills in Microsoft SQL server, including SSRS and SSIS
• Skill in planning, organizing, and managing time across multiple tasks
• Skill in understanding client CRM needs and providing quality client service
• Ability to constructively participate in team meetings and brainstorming sessions
• Ability to follow project plans and requirements
• Ability to develop within an application development process model

Nice-to-haves

• Experience with Microsoft Dynamics 365 ERP Solutions
• Experience integrating Dynamics CRM/CE with various products
• Experience with Software-as-a-Service environments
• Certifications in Dynamics 365 CRM/CE
• Experience with Microsoft SharePoint
• Experience with Microsoft Power BI
• Experience with Microsoft PowerApps
• Experience with custom application development

Benefits

• Flexible work environment with remote options
• Professional development opportunities
• Health insurance coverage
• Paid time off and holidays
• Retirement savings plan options