Client Services Application Developer D365 CE

Doyon Government Group - Boston, MA

Full-time - Mid Level

Remote - Boston, MA

Administrative and Support Services

About the position

The Client Services Application Developer role focuses on providing technical application consulting services for clients utilizing Microsoft Dynamics 365 (D365) across various modules such as Customer Service, Sales, and Field Service. This position encompasses full lifecycle services, including troubleshooting, issue resolution, and consulting services like release management and software quality assurance. The developer will work collaboratively within a team to design, customize, and implement solutions while ensuring excellent client service and relationship management.

Responsibilities

• Learn and promote Arctic IT's Development Best Practices and Methodology.
• Provide technical and functional expertise in CRM solutions to design and deliver solutions.
• Deliver services included in implementation and lifecycle services subscription contracts.
• Resolve D365 support requests with superior support services.
• Assist with the D365 support queues and ensure timely ticket resolution.
• Translate business processes into platform capabilities.
• Develop application enhancements, system integrations, and custom reports.
• Customize CRM solutions using .NET, C#, and JavaScript.
• Produce custom code for modifications using best practices.
• Create and modify SQL Server Reporting Services reports.
• Perform debugging and testing of all code and assist with client deployments.
• Track all tickets and activities within the internal support ticketing system.
• Utilize various support means for issue resolution and encourage team collaboration.
• Participate in tasks related to configuration, data conversion, and testing.
• Assist with end-user training for clients in various settings.
• Execute all phases of software development including design, development, and support.
• Contribute to Arctic IT solutions and customizations for resale.
• Manage solutions built by the team using Microsoft DevOps.
• Complete project documentation such as Customization Specifications and User Acceptance Test Scripts.
• Participate in client meetings to gather business requirements and design solutions.
• Assist with onboarding processes for smooth transitions from implementation to support.
• Proactively improve existing support procedures and tools.
• Deliver exceptional customer service and meet Service Level Agreements (SLAs).
• Maintain high utilization percentage and achieve high client satisfaction.

Requirements

• Bachelor's Degree in Computer Science or related discipline.
• At least 3 years of experience developing in Microsoft Dynamics 365 CRM/CE solutions.
• Experience using source control repositories such as DevOps.
• Knowledgeable in Object Oriented Programming and Software Design Patterns.
• Experience developing and writing code in custom environments (JavaScript, C#, T-SQL, FetchXML).
• Experience upgrading solutions for previous versions to newer releases.
• Experience developing reports with SQL Server Reporting Services.
• Skills in Microsoft SQL server, including SSRS and SSIS.
• Ability to manage time across multiple tasks and understand client CRM needs.

Nice-to-haves

• Experience with Microsoft Dynamics 365 ERP Solutions.
• Experience integrating Dynamics CRM/CE with various products and add-ins.
• Experience with Software-as-a-Service environments.
• Certifications in Dynamics 365 CRM/CE.
• Experience with Microsoft SharePoint, Power BI, and PowerApps.
• Experience with custom application development.

Benefits

• Flexible work environment with remote options.
• Professional development opportunities.
• Support for obtaining Microsoft certifications.