Client Services Coordinator

Dorsey & Whitney - Phoenix, AZ

Part-time - Entry Level

Phoenix, AZ

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Client Services Coordinator at Dorsey & Whitney LLP serves as the first point of contact for clients and visitors in the Phoenix office. This role involves providing a warm and professional welcome, directing inquiries, and ensuring a high level of customer service in a dynamic, fast-paced environment. The position requires strong organizational skills and the ability to maintain confidentiality while managing various administrative tasks.

Responsibilities

• Answer phones and direct incoming callers; greet clients and visitors; provide concierge services to clients and Firm members.
• Promote and maintain the goodwill and reputation of the Firm by maintaining the highest level of professional conduct and confidentiality.
• Maintain a clean and uncluttered work area, ensuring that sensitive materials and valuable items are secure.
• Coordinate and reserve conference rooms, calendar accordingly.
• Maintain updated Wi-Fi passwords and post information in all conference rooms and visiting attorney offices.
• Keep supervisor informed of activities and of any significant issues.
• Notify building security of visitors to the office and enter work order requests as needed through the building website.
• Place flower orders for the office.
• Schedule visiting attorney offices, conference rooms, and provide administrative services and resources to visiting attorneys (equipment, catering, etc.) as needed.
• Send welcome email for visiting attorneys to the office.
• Backup Office Services in preparing conference rooms for meetings, arrange lunches and greet clients; clean-up after events and meetings in a timely manner.
• Assist Office Manager with office PTO calendar and send coverage emails to office during absences.
• Prepare and send weekly update email to office.
• Manage parking validations for clients and visitors.
• Assist with processing mail as needed.
• Assist IS team with conference room set up for meetings and presentations as needed.
• Provide additional administrative support as needed.

Requirements

• High School diploma or G.E.D. equivalent.
• At least 1 year of administrative support or related experience.
• Accurate typing skills.
• Good oral and written communication skills.
• Ability to work effectively with all levels of personnel.
• Attention to detail and accuracy.
• Strong organizational skills.
• Strong customer/client service focus and skills.
• Ability to adhere to deadlines.
• Ability to maintain client and firm confidentiality.
• Ability to work independently and in a team environment.
• Working knowledge of Microsoft Office.
• Physical strength and agility to permit full performance of the duties of the position, including daily bending, operating office equipment, and moving up to approximately 30 pounds.

Nice-to-haves

• Previous law firm or other professional services experience.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers
• Vision insurance
• Basic and optional life insurance
• Short and long-term disability
• Paid time off
• Up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth
• Paid holidays
• Paid volunteer day
• Discretionary bonuses (if bonus eligible)
• Healthcare, dependent care, and transportation pre-tax reimbursement accounts
• Back-up child and elder care program
• Education and college advising program
• Virtual tutoring
• Wellbeing programs and activities
• Mass transit program (certain offices)
• Travel assistance program
• 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost.