Client Services Coordinator

About the position

The Client Services Coordinator at Senior Helpers of Salem plays a crucial role in building relationships and solving problems for clients. This position involves conducting assessments, participating in networking events, and contributing to the marketing efforts of the company. The coordinator is responsible for onboarding clients, maintaining client satisfaction, and promoting the company's services within the community.

Responsibilities

• Completes assessments and works toward revenue goals
• Takes service inquiry calls and follows up with leads to meet revenue goals
• Represents Senior Helpers at networking events and contributes to the marketing face of the company
• Adapts the client care plans as needed
• Generates up to 20% internal growth each month
• Has a regular communication process for new clients that includes caregiver introductions, assists first day of service calls, and visits within the first 30 days of service
• Ensures that clients and their families are satisfied with the Senior Helpers services, works to find solutions with the appropriate employees and/or family members
• Assists with client visits on a 90-day basis to assess the quality of services as well as the client and family satisfaction and happiness level
• Spends approximately 2-3 days out of the office re-assessing clients and managing client visits in the hospital, rehabs, facilities, etc.
• Participates in on-call after hours telephone rotation averaging two weeks per month, including weekends and holidays
• Other duties as assigned

Requirements

• Previous industry experience required
• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have excellent verbal communication skills and follow-up skills with prospects, clients, and client families
• Ability to quickly build rapport with people of all cultures
• Creative, innovative, and problem-solving abilities necessary
• Proactive problem prevention and issue resolution leadership ability
• Minimum of one-year experience managing clients
• Ability to visit client homes in the assigned territory
• Proficiency in Microsoft Word, Excel, internet, and Outlook required
• Ability to learn other software programs quickly
• Ability to work independently and as part of a team
• Pass a criminal background check and drug screen

Benefits

• 401(k)
• Bonuses
• Paid time off (4 weeks)
• Paid training