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Client Services Coordinator
$37,440 - $43,680/Yr
Meaningful Day Services - Jeffersonville, IN
posted about 2 months ago
Full-time - Entry Level
Jeffersonville, IN
Ambulatory Health Care Services
About the position
The Client Services Coordinator at Meaningful Day Services plays a crucial role in supporting individuals with developmental disabilities by managing communications, referrals, and administrative tasks. This full-time position emphasizes a family-friendly and inclusive work culture, aiming to enhance the independence of clients through quality services and effective teamwork.
Responsibilities
- Answer a multi-line phone system and monitor the general voicemail box, distributing messages among departments.
- Correspond with families and take referrals for all departments through various methods, completing department referral tracking.
- Manage direct communication and onboarding of referrals, including obtaining client documents and scheduling intakes and evaluations.
- Support departments by maintaining client appointments, correspondence, attendance records, and policy implementation.
- Maintain rapport with service team members and act as a resource for services within the company.
- Collect and upload documentation as necessary, including processing medical records requests from outside entities.
- Assist in problem-solving concerns regarding policy implementation and effectiveness related to client coordination.
- Act as a liaison between referrals, clients, client families, client team members, and leadership.
- Assist with insurance-related client needs such as benefits verification, authorizations, and appeals.
- Perform other administrative duties as assigned by the leadership team or supervisor.
Requirements
- High school diploma or equivalent.
- 21 years or older.
- Valid driver's license and car insurance with specified bodily injury and liability limits.
Nice-to-haves
- Administrative experience preferably in a healthcare environment.
- Experience with individuals with developmental disabilities.
- Proficiency in Microsoft Office.
Benefits
- Continuing education credits
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Tuition reimbursement
- Paid time off
- Employee assistance program
- Vision insurance
- Life insurance
