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Boston Red Sox and Fenway Sports Management - Boston, MA
posted about 2 months ago
About the position
The Client Services Coordinator at the Boston Red Sox and Fenway Sports Management is responsible for managing relationships with premium season ticket members at Fenway Park. This role focuses on creating exceptional experiences for clients, particularly those in the Aura Pavilion Level, by providing personalized communication and support. The coordinator will work to enhance customer loyalty and satisfaction, ensuring that members feel valued and engaged with the brand.
Responsibilities
- Act as the primary point of contact for all Aura Pavilion Level 40/20 game members, developing loyalty through consistent and personalized communication.
- Assist in strategizing a renewal plan for members built to deliver on their desired ROI goals and overcome any objections presented during the process.
- Work with the Senior Manager of the Aura Pavilion Level to oversee the Aura Club including the food and beverage service, club layout and presentation to adhere to premium level standards.
- Execute the day-to-day amenities and benefits associated with each membership plan.
- Manage various day of game experiences including the Family Day program, Green Monster visits, Bat Kids, Premium Member of the Game, annual cocktail party, and client gift bags.
- Handle all feedback provided by members and guests; solving issues by adhering to proper protocols and procedures.
- Research and understand the continued development of premium memberships in the sports industry.
Requirements
- Bachelor's degree required with a minimum of 1-2 years of experience in sports management, customer service, hospitality, and/or sales.
- Possess a strong understanding of professional hospitality, a proven track record in client relationship development, and the ability to retain revenue through club contract renewals.
- Innovative, process-oriented, and well-organized.
- Excellent written and verbal communication skills.
- Experience with Salesforce or a CRM-based platform preferred; Qualtrics and ProVenue or ticket-based program is a plus.
- Ability to work extended hours including nights, weekends, and holidays.
- Ability to travel to Fort Myers for Spring Training and member trips throughout the season.
