Client Services Coordinator

Pero Family Farms - Delray Beach, FL

Full-time - Mid Level

Delray Beach, FL

Crop Production

About the position

The Client Services Coordinator at Pero Family Farms is responsible for supporting the Client Services team by managing client orders, ensuring timely delivery, and maintaining communication across various departments. This role involves data entry, order management, and problem-solving to enhance client satisfaction and streamline processes within the organization.

Responsibilities

• Receive and process client orders accurately and efficiently.
• Coordinate with internal teams to ensure timely delivery of orders.
• Address any issues or concerns related to orders, such as delays or quality issues.
• Maintain accurate records of client interactions, service requests, and resolutions using designated software systems.
• Support your team so that they can promptly respond to client requests, providing accurate information and addressing concerns effectively.
• Learn to review reports and analyze data to track client satisfaction levels, service metrics, and identify areas of improvement.
• Proactively communicate trends and forecasting insights to Managers to facilitate strategic decision-making and ensure alignment with the client's needs.
• Collaborate with cross-functional teams such as sales, operations, and finance to coordinate resources, schedule appointments, and resolve any service-related issues.
• Help support your Client Services team to better build and maintain strong relationships with clients, understanding their unique requirements and preferences to deliver personalized service.
• Proactively identify and address potential issues or challenges that may impact client satisfaction.
• Implement corrective actions to prevent recurring issues and improve overall client experience.
• Assist and train other support service staff and sales representatives to ensure all sales processes are complete and customers' needs are met.
• Proactively answer phones and emails.
• Assist in trouble reports and placement of rejected products.
• Act as a liaison to Directors, Managers, and Coordinators during company trips, customer visits, meetings, vacations, etc.
• Assist with additional tasks and/or projects as asked.

Requirements

• Bachelor's degree in business administration, supply chain management, or a related field.
• 3+ years of proven experience in client services, customer relations, or account management, preferably in the food manufacturing industry.
• Strong communication (written and verbal) and interpersonal skills, with the ability to build rapport and collaborate with internal and external teams.
• Excellent organizational and multitasking abilities, with a keen attention to detail in a fast-paced environment.
• Proficiency in project management tools and CRM software, as well as Microsoft Office suite.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)