Client Services Coordinator

$29,120 - $33,280/Yr

Veterinary Surgery Center Of Sarasota - Bradenton, FL

Full-time - Entry Level

Bradenton, FL

About the position

The Client Services Coordinator at Veterinary Surgery Center of Sarasota plays a crucial role in ensuring a positive experience for clients and their pets. This position requires a compassionate and organized individual who can effectively manage client interactions, provide excellent customer service, and maintain a welcoming environment. The Coordinator will be responsible for various administrative tasks, including scheduling, communication, and client education, while demonstrating empathy and professionalism at all times.

Responsibilities

• Maintain a welcoming and friendly demeanor at all times.
• Answer incoming calls to the clinic and greet callers professionally; route calls to necessary individuals if unable to assist.
• Handle all scheduling needs for referring clinics and clients.
• Prepare all forms, consents, or paperwork for client and patient arrival.
• Greet clients and patients by name at all times; obtain pertinent information from visitors and notify appropriate individuals of their arrival.
• Guide clients and patients during the check-in/check-out process, including handling all financial transactions.
• Clean, maintain, and organize the reception space, hospitality alcove, and exam rooms.
• Place follow-up calls to clients regarding their pet's post-procedural recovery and answer any questions.
• Provide knowledgeable instruction concerning the care and treatment of patients; educate clients on services at VSC.
• Record all client communications in the hospital digital records system.

Requirements

• High school diploma or equivalent.
• 1-2 years of experience in a customer service role; experience in a veterinary setting is desired.
• Strong communication skills, both written and verbal.
• Basic computer literacy skills.
• Ability to handle multiple tasks simultaneously in a busy environment.
• Sufficient ambulatory skills to perform duties, including lifting up to 50 lbs.

Nice-to-haves

• Experience in a veterinary setting is preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance