Client Services Manager - Southern California

$140,000 - $175,000/Yr

Kennedy/Jenks Consulting - Pasadena, CA

Full-time - Senior

Hybrid - Pasadena, CA

About the position

The Client Services Manager at Kennedy/Jenks Consulting is a senior-level role focused on developing client strategies, managing client relationships, and ensuring the successful delivery of engineering and environmental consulting services. This position involves project management responsibilities, including leading client service teams and optimizing operational efficiency to meet financial goals. The role is essential for achieving sales targets and maintaining high standards of client service.

Responsibilities

• Achieve sales targets by leading new pursuits.
• Cultivate, establish, and maintain client and partner relationships.
• Accountable for ensuring successful project delivery and attainment of financial goals by optimizing operational efficiency.
• Lead one or more client service teams, coordinating resources and activities, and connecting people to projects.
• Serve as Deputy PM or PM for various projects, with full responsibility and accountability for scope, schedule, and budget.
• Lead client interview presentations, proposals, and strategy formulation.
• Work closely with the Marketing & Proposals team to deliver sales results.

Requirements

• Bachelor's and/or Master's degree in Civil or Environmental Engineering, or similar engineering field.
• 10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.
• Professional Engineer (PE) license.
• Proficiency with Microsoft Office Products and familiarity with Client Relationship Management tools.
• Demonstrated ability to provide excellent client service.
• Strong writing, editing, and research skills.
• Strong analytical and problem-solving ability.

Nice-to-haves

• Experience in environmental engineering.
• Familiarity with advanced analytics and technology in engineering.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Bonus opportunities
• Tuition reimbursement
• Professional registration support
• Competitive PTO and holiday plan