Client Services Manager

About the position

BAYADA Home Health Care is seeking a full-time Client Services Manager to work in our St Petersburg, FL Assistive Care Office. This role is essential for providing high-quality home health care with compassion and reliability. The Client Services Manager will be responsible for managing client services, coordinating care, and building relationships with clients and community organizations.

Responsibilities

• Provide superior customer service and quality home care
• Manage coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors, and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Partner with Clinical Managers to provide supervision and support to field employees

Requirements

• Bachelor's degree is required
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid holidays
• Vision insurance