Client Services Manager

$140,000 - $175,000/Yr

Kennedy/Jenks Consultants - Lakewood, CO

Full-time - Mid Level

Hybrid - Lakewood, CO

Professional, Scientific, and Technical Services

About the position

The Client Services Manager at Kennedy Jenks is responsible for developing client strategies, managing client relationships, and ensuring the efficient delivery of engineering and environmental consulting services. This role combines project management with business development, focusing on achieving sales targets and optimizing operational efficiency while leading client service teams.

Responsibilities

• Achieve sales targets by leading new pursuits.
• Cultivate, establish, and maintain client and partner relationships.
• Accountable for ensuring successful project delivery and attainment of financial goals by optimizing operational efficiency.
• Leads one or more client service teams, coordinates resources and activities, and connects people to projects.
• Serves as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule and budget.
• Leads client interview presentations, proposals, and strategy formulation.
• Works closely with the Marketing & Proposals team to deliver sales results.

Requirements

• Bachelors and/or Masters degree in Civil or Environmental Engineering, or similar engineering field.
• 10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.
• Professional Engineer (PE) license.
• Proficiency with Microsoft Office Products and familiarity with Client Relationship Management tools.
• Demonstrated ability to provide excellent client service.
• Strong writing, editing, and research skills.
• Strong analytical and problem-solving ability.
• Valid driver's license and acceptable driving record.

Benefits

• Medical, dental, vision, life and disability insurance
• 401k
• Bonus opportunities
• Tuition reimbursement
• Professional registration support
• Competitive PTO and holiday plan
• Other benefits and programs