Client Services Manager

$140,000 - $175,000/Yr

Kennedy/Jenks Consultants - Lakewood, CO

Full-time - Mid Level

Hybrid - Lakewood, CO

Professional, Scientific, and Technical Services

About the position

The Client Services Manager at Kennedy-Jenks Consultants is a key role responsible for developing client strategies, managing client relationships, and ensuring the successful delivery of engineering and environmental consulting services. This position involves project management duties, including leading client service teams and optimizing operational efficiency to meet financial goals. The role emphasizes collaboration, innovation, and a commitment to sustainability in service delivery.

Responsibilities

• Achieve sales targets by leading new pursuits and cultivating client relationships.
• Ensure successful project delivery and attainment of financial goals by optimizing operational efficiency.
• Lead one or more client service teams, coordinating resources and activities.
• Serve as Deputy PM or PM for various projects, with full responsibility for scope, schedule, and budget.
• Lead client interview presentations, proposals, and strategy formulation.
• Collaborate with the Marketing & Proposals team to deliver sales results.

Requirements

• Bachelor's and/or Master's degree in Civil or Environmental Engineering or a similar engineering field.
• 10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.
• Professional Engineer (PE) license.
• Proficiency with Microsoft Office Products and familiarity with Client Relationship Management tools.
• Demonstrated ability to provide excellent client service.
• Strong writing, editing, and research skills.
• Strong analytical and problem-solving ability.
• Valid driver's license and acceptable driving record.

Benefits

• Medical, dental, vision, life and disability insurance
• 401k
• Bonus opportunities
• Tuition reimbursement
• Professional registration support
• Competitive PTO and holiday plan
• Other benefits and programs