Client Services Representative

$41,600 - $41,600/Yr

Velocity Flex - Santa Ana, CA

Full-time - Entry Level

Onsite - Santa Ana, CA

About the position

The Client Services Representative plays a vital role in managing client inquiries and ensuring high levels of client satisfaction, particularly in the context of timeshare exits. This position requires direct communication with clients and collaboration with partner companies to provide effective service and support.

Responsibilities

• Handle all client inquiries with a commitment to achieving 100% client satisfaction.
• Manage inbound calls and provide information related to timeshare exits.
• Maintain a supportive and professional demeanor in all interactions.
• Ensure accurate tracking and management of client data.
• Work closely with our team and partners to maintain excellent service standards.
• Participate in training and team meetings, contributing to a collaborative work environment.

Requirements

• Excellent communication skills, both oral and written.
• Proficiency in Microsoft Office Suite.
• A strong track record in customer service or a keen interest in delivering exceptional client experiences.
• Ability to work as part of a team and as a self-starter.

Benefits

• Opportunities for professional development and growth.
• A supportive team environment and a positive workplace culture.
• Long-term job security and employee recognition programs.