Client Services Retail Banking Team Manager

About the position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing overall team performance. Key responsibilities include overseeing day-to-day activities of employees, managing risk, and driving operational excellence. Job expectations include conducting performance reviews, hiring, onboarding and team retention.

Responsibilities

• Overseeing day-to-day activities of employees
• Managing risk
• Driving operational excellence
• Conducting performance reviews
• Hiring and onboarding team members
• Team retention

Requirements

• 1+ years of leadership experience
• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service
• Fully understands how life events can impact a client’s financial situation
• Prepared to actively advise solutions and analyze/resolve complex client problems
• Commitment to excellent attendance with proven reliability
• Dependable team-player attitude
• Communicates effectively and confidently with all clients
• Ability to engage with clients and build rapport
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology

Nice-to-haves

• 1+ years of experience in the banking/financial industry
• 2+ years of experience working in a client service capacity
• 3+ years of leadership experience

Benefits

• Diversity & Inclusion initiatives
• Opportunities for career growth
• Support for teammates’ physical, emotional, and financial wellness