Client Services Specialist

About the position

The Client Services Specialist at Beauty Brands is responsible for delivering exceptional customer service and creating a welcoming environment for all customers. This role involves engaging with customers, promoting products, and ensuring customer satisfaction while adhering to company policies and procedures. The specialist will also assist in store operations, inventory management, and marketing execution, contributing to the overall success of the store.

Responsibilities

• Create a GLAMOUR Experience for every customer.
• Welcome all customers entering the store with the appropriate Beauty Brands greeting.
• Promote the Take Ten program with every customer.
• Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
• Follow company policies.
• Meet attendance, punctuality, and required work guidelines.
• Perform store operations procedures with accuracy.
• Complete all required projects (as assigned by management) on time and with accuracy.
• Support an accurate inventory process.
• Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
• Answer the phone with the Beauty Brands greeting by the third ring.
• Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using just one more program.
• Attend a required number of Education classes (as directed by manager).
• Ensure that store safety and security measures are being followed.
• Attend scheduled store meetings.
• Follow the client experience guidelines, as it applies to the position.

Requirements

• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Demonstrated record of punctuality and attendance.
• Ability to work well in a team environment.
• Ability to follow company policies.