Client Services Specialist

$31,200 - $37,440/Yr

Lighthouse for the Blind of Houston - Houston, TX

Full-time - Mid Level

Houston, TX

Administrative and Support Services

About the position

The Client Services Specialist at Lighthouse For The Blind Of Houston is responsible for delivering high-quality customer service and managing appointment scheduling for clients receiving Health Services and Education and Technology services. This role involves assisting with client billing, including interactions with third-party payors, and requires a commitment to the organization's principles of Leadership, Integrity, Growth, Humility, and Trust.

Responsibilities

• Receive and respond to communications from patients, clients, and providers through various methods including phone calls, emails, and texts.
• Communicate directly with patients and their families about their vision needs.
• Provide intake services for walk-ins and call-ins, setting up accounts for billing and payment purposes.
• Complete intake documents and provide necessary pre-visit paperwork to patients.
• Assist with patient registration, scheduling, and eligibility verification.
• Handle inquiries from patients or insurance regarding assigned accounts.
• Assist with invoicing and collections for third-party payors.
• Process client payments and maintain confidentiality of patient records in accordance with HIPAA laws.
• Support day-to-day operations of the Vision Rehabilitation Clinic and its staff.
• Cross-train to ensure sufficient departmental coverage.
• Send and receive requests for medical information from providers and agencies.
• Upload patient paperwork to the electronic medical system and maintain electronic health records.
• Schedule and confirm client appointments for various departments.
• Coordinate communication between patients and providers in Health Services and Education and Technology.
• Manage inventory, pricing, sales, and ordering for the Lighthouse Store.
• Assist in ordering, receiving, and dispensing patient devices and supplies.

Requirements

• Excellent customer service skills and empathy towards patients.
• Strong analytical and technical skills.
• Proficiency in Microsoft Software for billing and communication purposes.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multi-task and adapt quickly to changing priorities.
• Excellent conflict management skills and professionalism in client interactions.
• Knowledge of Assistive Technology aids.

Nice-to-haves

• Experience in healthcare or customer service environments.
• Familiarity with electronic health record systems.

Benefits

• Vision insurance