Client Services Specialist

$54,080 - $58,240/Yr

VLS Environmental Solutions - El Cajon, CA

Full-time - Mid Level

Remote - El Cajon, CA

1,001-5,000 employees

About the position

The Client Services Specialist (CSS) at VLS Environmental Solutions plays a crucial role in ensuring client satisfaction and supporting the Regional Sales teams. This position serves as the primary link between the company and its clients, managing day-to-day operations and addressing client inquiries. The CSS is responsible for waste profiling, coordinating transportation, and ensuring compliance with industry regulations, all while collaborating with various departments to maintain positive client relationships and support sales efforts.

Responsibilities

• Support clients with waste profiling and resolving client concerns.
• Coordinate transportation and scheduling for waste services.
• Learn regulatory compliance with waste industry regulations (RCRA, DOT, OSHA).
• Collaborate with the sales team to achieve sales budgets and prepare sales proposals.
• Communicate across operations, billing, and sales to ensure client retention and satisfaction.
• Manage day-to-day sales and client activities, including Waste Profiling tracking.
• Serve as a contact for clients to address inquiries and problem resolution.
• Issue and review approval packages with clients to ensure understanding of shipping requirements.
• Ensure data in CRM is entered correctly and send out reports to Regional leadership.
• Establish a complete understanding of VLS capabilities and services to effectively communicate with clients.

Requirements

• Minimum 1-5 years of administrative and/or inside sales experience; or degree in related field.
• Experience in special waste, solid waste, or recycling industry preferred.
• Strong organizational skills and ability to use sound judgment in a fast-paced environment.
• Ability to collaborate and build effective relationships at all levels of the organization.
• Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.

Nice-to-haves

• Bilingual in Spanish
• Experience with CRM and billing systems
• Leadership experience

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance