Client Services Specialist

$54,080 - $58,240/Yr

VLS Environmental Solutions LLC - El Cajon, CA

Full-time - Entry Level

Remote - El Cajon, CA

About the position

The Client Services Specialist (CSS) at VLS Environmental Solutions LLC plays a crucial role in ensuring client satisfaction and supporting the Regional Sales teams. This position serves as the primary link between the company and its clients, managing day-to-day operations and addressing client inquiries. The CSS is responsible for waste profiling, regulatory compliance, and collaborating with sales to meet client needs and achieve sales goals. This role requires strong organizational skills and the ability to communicate effectively across various departments to maintain positive client relationships.

Responsibilities

• Support clients with waste profiling, resolving client concerns, coordinating transportation, and scheduling.
• Learn regulatory compliance with waste industry regulations (RCRA, DOT, OSHA) to provide sustainability/waste support.
• Collaborate with the sales team to achieve sales budgets, including preparing sales proposals for clients.
• Communicate across operations, billing team, and sales to ensure client retention and satisfaction.
• Manage day-to-day sales and client activities, including Waste Profiling tracking and pricing approvals.
• Serve as a contact for clients to address inquiries and resolve problems.
• Issue and review approval packages with clients to ensure understanding of shipping requirements and terms.
• Collaborate across departments to resolve issues and exchange client information.
• Ensure accurate data entry in CRM and provide reports, dashboards, and KPIs to Regional leadership.
• Establish a complete understanding of VLS capabilities and services to effectively communicate with clients.
• Resolve issues escalated by clients or sales feedback and share outcomes with stakeholders.
• Provide reports, data, and analyses to customers and assist with aged receivable collection.

Requirements

• Minimum 1-5 years of administrative and/or inside sales experience; or degree in related field.
• Experience in special waste, solid waste, or recycling industry preferred.
• Desire to have direct customer contact and provide high level of customer service.
• Strong organizational skills and ability to use sound judgment in a fast-paced environment.
• Ability to collaborate and build effective relationships at all levels of the organization.
• Ability to handle multiple projects, prioritize, meet deadlines, and work independently.
• Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.

Nice-to-haves

• Bilingual in Spanish
• Experience with CRM and billing systems
• Knowledge of sustainability practices

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance