Client Solutions Engineer - FreeWheel

$53,769 - $126,021/Yr

Comcast - Erie, PA

Full-time - Mid Level

Erie, PA

Broadcasting and Content Providers

About the position

FreeWheel, a Comcast company, is at the forefront of providing comprehensive ad platforms for publishers, advertisers, and media buyers. Our Client Solutions team is dedicated to delivering innovative, collaborative, and personalized services to the top players in the media ecosystem. We are currently seeking an experienced, passionate, and highly motivated Solutions Engineer to join our team. This role is pivotal in helping our customers achieve their business goals through technical scoping, industry expertise, and custom solutions, while also fostering long-term relationships within the industry. As a Solutions Engineer, you will be tasked with developing creative and pioneering solutions to the business challenges faced by the world's largest media companies. Your technical communication skills, passion for media and big data, and business acumen will be essential in crafting complex solutions that will power the future of television. Your contributions will take various forms, including proofs of concept (POCs), demos, and large multi-faceted SaaS deployments. You will have the opportunity to work directly on groundbreaking products for content delivery and monetization that are transforming the way the world consumes media. Comcast is committed to building technology that supports the future of the premium TV ecosystem, and FreeWheel plays a crucial role in powering advanced advertising capabilities with the industry's leading sell-side platform and media marketplace. Our team supports the largest TV programmers and distributors globally, leveraging our collective technical skills, deep industry expertise, and a thorough understanding of our customers' business needs.

Responsibilities

• Providing technical guidance on optimizing the usage of our platform on a day-to-day basis with clients.
• Executing implementation projects to grow clients' product usage through new integrations and product rollouts.
• Analyzing business needs and technical feasibility for clients based on current technology architecture, and developing strategic, cost-effective business and technical solutions.
• Participating in the product release cycle through requirements gathering.
• Articulating technical solutions during the presales process and translating business requirements directly from customers.
• Capturing technical details of client-specific implementations and maintaining well-updated documentation of clients' technology architecture.
• Assisting in the preparation of materials for client renewal opportunities, product upsells, business reviews, and account plans.

Requirements

• Bachelor's Degree in STEM or equivalent practical experience.
• 2-5 years of relevant work experience in the advertising and media industry.
• Experience working in advertising technology or a related SaaS role.
• Experience in a sales engineering or similar customer-facing role.
• Experience connecting SaaS platforms with third-party technology vendors.
• Proficiency in SQL or equivalent.
• Working knowledge of web technologies such as HTTP, HTML5, XML, etc.
• Experience developing against RESTful APIs.
• Familiarity with IAB standards including VAST and openRTB.
• Ability to analyze large data sets to inform business decisions.
• Experience with data visualization tools such as Kibana, Grafana, or equivalent BI software.

Nice-to-haves

• Experience with cloud-based technologies and services.
• Familiarity with machine learning concepts and applications in advertising.
• Knowledge of digital advertising metrics and analytics.

Benefits

• Comprehensive health insurance coverage.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Tuition reimbursement for further education.
• Employee discounts on Comcast services and products.