Client Specialist

Talbots - Winchester, VA

Part-time - Entry Level

Winchester, VA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Client Specialist at Talbots is a part-time role focused on creating exceptional customer experiences and building lasting relationships with clients. This position emphasizes hospitality, sales, and community engagement, aiming to enhance customer satisfaction and drive store traffic through personalized service and outreach efforts.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences.
• Support all service enhancers to build strong relationships including active use of Concierge.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
• Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
• Actively participate in community/store activities and events that promote the Talbots brand.

Requirements

• Strong ambition and passion for achieving goals, both individually and as part of a team.
• Excellent written and verbal communication skills.
• Strong planning and organizational skills to proactively contact clientele.
• Technological aptitude to navigate POS/computer/iPad/handheld systems.
• Open availability of 20 - 29 hours per week.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Ability to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Nice-to-haves

• Experience in retail sales or customer service.
• Familiarity with fashion trends and products.

Benefits

• Growth opportunities within the company.
• Incentive opportunities.
• Generous merchandise discounts of 50% off Talbots and select Haven Well Within brand items.
• Referral incentive program and discounts on travel, shopping, concerts, and more.