Client Success - Account Manager

$70,000 - $90,000/Yr

Read Ai - Seattle, WA

Full-time - Mid Level

Seattle, WA

About the position

The Account Manager at Read AI plays a crucial role in the Customer Success team, ensuring the smooth operation of client accounts. This position involves coordinating between clients and internal teams, managing communications, and delivering exceptional service. The ideal candidate is proactive, detail-oriented, and possesses excellent communication skills, contributing to the overall success of client relationships.

Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner via Zendesk and email.
• Day-to-day management of client accounts, including setting up and leading client meetings, preparing reports, and tracking project milestones.
• Facilitate clear and consistent communication between clients and internal teams, ensuring all parties are informed and aligned.
• Maintain accurate records of client interactions, project progress, and deliverables. Update CRM systems with relevant information.
• Support the planning and execution of client projects, ensuring they are delivered on time and within scope.
• Prepare regular status reports and presentations for clients and internal stakeholders, highlighting key metrics and insights.
• Conduct market research to identify trends, competitor activities, and opportunities to enhance client offerings.
• Educate users on how to effectively use Read AI, troubleshoot issues, and provide comprehensive support.
• Identify and recommend improvements to account management processes and workflows to enhance efficiency and client satisfaction.
• Take ownership of tasks and ensure they are completed to the highest standard.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 3-5 years of experience in account management, client services, or a similar role, preferably in the tech industry.
• Successful track record of maintaining and growing client accounts.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
• Experience with Zendesk or similar customer service platforms.
• Proficient understanding of the tech industry and relevant market trends.
• Ability to work independently and as part of a team in a fast-paced environment.
• High attention to detail and problem-solving skills.

Benefits

• Collaborative culture with a diverse and talented team.
• Growth opportunities in a fast-growing company.
• Innovative work environment focused on AI technology.