Client Success Agent

$43,680 - $47,840/Yr

National Janitorial Solutions - Moorestown, NJ

Full-time - Mid Level

Onsite - Moorestown, NJ

About the position

The Client Success Agent at The Facilities Group National is responsible for managing customer accounts, resolving service issues, and ensuring compliance with service contracts. This role requires collaboration with customers, service providers, and internal departments to deliver exceptional service in a fast-paced environment. The position is based in Moorestown, NJ, and involves a schedule from Wednesday to Saturday, 10:00 AM to 9:00 PM.

Responsibilities

• Resolve customer service issues related to accounts.
• Monitor provider activity and assignments.
• Negotiate service rates with providers.
• Ensure compliance with service contracts.
• Collaborate with customers and internal departments.

Requirements

• 1 year of experience managing customer service contracts in the janitorial or floor care industry.
• Intermediate knowledge of Microsoft Office products.
• Excellent organizational skills.
• Strong time management skills.

Nice-to-haves

• Ability to work in a fast-paced environment.
• Attention to detail and accuracy.
• Excellent communication skills.