National Janitorial Solutions - Tampa, FL
posted 2 months ago
The Facilities Group of companies provides a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best-in-class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity. As a Client Success Agent, you will be responsible for operational activities related to customer accounts. This professional position involves resolving customer service issues, monitoring provider activity and assignments, negotiating service rates, and ensuring compliance with service contracts. You will work cooperatively with customers, independent service providers, and internal departments to ensure that all service expectations are met. This role is not a sales position and does not offer commissions. The ideal candidate will be adaptable and able to work in a fast-paced environment, demonstrating attention to detail and accuracy. Excellent time management skills are essential, as is the ability to communicate clearly and informatively. You will need to be able to multi-task effectively and meet or exceed deadlines. Flexibility and the possibility of overnight travel may be required. The position is available Monday through Friday from 9:00 AM to 6:00 PM.