Beacon Hill Staffing Group - Chicago, IL
posted 2 months ago
Full-time - Entry Level
Chicago, IL
Administrative and Support Services
About the position
The Client Success Associate role at Beacon Hill Staffing Group involves supporting US-based customers using cloud-based software. This position is crucial for delivering an outstanding product experience and enhancing customer service standards. The role offers a flexible hybrid schedule in a dynamic work environment.
Responsibilities
- Enhance customer service standards and set new benchmarks for excellence in interactions.
- Assist customers with onboarding, training, and education on the platform.
- Respond to technical questions and serve as a reliable advisor on our products.
- Discover upselling opportunities to boost revenue.
- Collect and disseminate customer success stories.
- Offer insights to refine processes across teams.
Requirements
- 1+ year of experience in a client services role within the tech industry.
- Energetic and driven individuals eager to grow in the tech industry.
- Proven experience in customer-centric roles.
- A curious mindset, viewing challenges as opportunities.
- Strong digital proficiency (MS Suite, Slack, CRM tools).
- Excellent communication skills.
Benefits
- Flexible hybrid schedule
- State-of-the-art office environment
