Client Success Associate

$60,000 - $65,000/Yr

Privia Health - Houston, TX

Full-time - Entry Level

Onsite - Houston, TX

Management of Companies and Enterprises

About the position

The Client Success Associate is responsible for managing a portfolio of clients in the Houston/Gulf Coast market, providing exceptional account management and ensuring client satisfaction. This role involves collaboration with various teams to support clients' digital presence, compliance requirements, and overall success. The associate will serve as a communication liaison, provide customer service, and assist with project management to enhance operational excellence.

Responsibilities

• Manage a portfolio of clients and provide exceptional account management.
• Work with Operations Consultant teams to support markers of success for market clients.
• Oversee the successful completion of compliance requirements by all needed participants.
• Collaborate with other Privia teams to drive the success of clients' digital front door presence.
• Assist with changes, updates, and ongoing issue resolution.
• Serve as a communication liaison between clients and internal teams for prompt response and resolution.
• Provide top-notch customer service to physician practices to ensure client satisfaction.
• Provide regular status updates to the Sr. Director of Practice Operations.
• Be well versed on Privia's processes and technology platforms, including AthenaHealth EHR.
• Collaborate with key stakeholders on administrative and IT-related issue tracking and resolution.
• Work closely with clients to launch participation in available group purchasing options.
• Provide key market updates via professional communications to all clients in the portfolio.
• Help with ongoing projects that benefit the broader market and contribute to operational excellence.
• Leverage technology platforms for reporting needs, project planning, and EMR assistance.

Requirements

• Bachelor's degree preferred or relevant equivalent experience.
• 2+ years of previous healthcare experience required, preferably working with physicians and medical group staff.
• Experience managing multiple projects while providing exceptional client service.
• Technical project management experience in a healthcare setting is preferred.
• Experience in a hospital or physician office setting, including knowledge of physician office workflow and processes.
• Tech-savvy with reliable transportation.
• Ability to work with different professional levels of stakeholders, including clinic leadership and providers.
• Must comply with HIPAA rules and regulations.

Nice-to-haves

• Experience in technical project management in a healthcare setting.
• Strong interpersonal skills and ability to create visible value.
• Ability to have honest, difficult conversations with doctors.
• Skilled in establishing and maintaining effective working relationships with providers and management.
• Process-oriented with the ability to see projects to fruition.
• Excellent communication and client-facing skills.

Benefits

• Work from home
• Annual bonus targeted at 10%
• Expense reimbursement for remote work costs