This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Client Success Associate
$50,000 - $55,000/Yr
Beacon Hill Staffing Group - Chicago, IL
posted 3 months ago
Full-time - Entry Level
Chicago, IL
Administrative and Support Services
About the position
The Client Success Associate role at Beacon Hill Staffing Group is designed for individuals eager to support US-based customers using cloud-based software. This position is pivotal in enhancing customer service standards and ensuring an outstanding product experience. The role offers a flexible hybrid schedule in a modern office environment, making it an attractive opportunity for those looking to grow in the tech industry.
Responsibilities
- Enhance customer service standards and set new benchmarks for excellence in interactions.
- Assist customers with onboarding, training, and education on the platform.
- Respond to technical questions and serve as a reliable advisor on our products.
- Discover upselling opportunities to boost revenue.
- Collect and disseminate customer success stories.
- Offer insights to refine processes across teams.
Requirements
- 1+ year of experience in a client services role within the tech industry.
- Energetic and driven individuals eager to grow in the tech industry.
- Proven experience in customer-centric roles.
- A curious mindset, viewing challenges as opportunities.
- Strong digital proficiency (MS Suite, Slack, CRM tools).
- Excellent communication skills.
Benefits
- Flexible hybrid schedule
- State-of-the-art office environment
