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Maplecroft Limited - Boston, MA
posted 3 months ago
About the position
The Client Success Associate at Verisk Maplecroft plays a crucial role in supporting corporate accounts in the Americas by ensuring excellent service delivery and fostering strong client relationships. This position involves working closely with various internal teams to meet client needs, drive subscription adoption, and provide actionable insights through data analysis. The associate will also be responsible for maintaining accurate client information and facilitating effective communication between clients and internal stakeholders.
Responsibilities
- Provide support to sales account managers' clients to allow them to focus on revenue-generating activities.
- Contribute to client engagement activities and produce actionable client insights through data analysis or projects.
- Liaise with Marketing, Technology, Analytics, Product, and Research teams globally to achieve commercial goals.
- Drive client adoption of subscriptions and assist account managers with expansion work through a soft sales approach.
- Form strong relationships with key stakeholders across accounts to achieve a high retention rate.
Requirements
- Relevant undergraduate degree
- 2 years of hands-on experience in a Client Success or similar role
- Experience in a sustainability, risk, or ESG role is a plus
- Experience working in a SaaS business is a plus
- Well-developed communication skills to explain complex topics simply
- Strong interpersonal skills and collaboration abilities
- Detail orientation, problem-solving, and organizational skills
Nice-to-haves
- Relevant postgraduate degree
- Strong written communication and analytical skills for learning and training materials
- Experience in a global Client Success team supporting a Sales team
Benefits
- Work flexibility
- Support, coaching, and training for career success
- Recognition as a Great Place to Work®
- Opportunities for professional development
